You can enable the Q&A Feature on a video to allow your viewers to ask questions via text format during your live or on-demand stream.
Questions will be submitted from the video player, and can be viewed by an Admin user.
Turn on Q&A on a Video
- Browse to Admin >Videos >Manage Video >Select a Video from the List >Edit
- Select Interactivity tab
- Enable Questions
- Save
The Q&A Icon will now appear on the video. Viewers can select the speech bubble icon to display the Q&A Modal and ask their question.
View Submitted Questions
An Admin User can view the submitted questions via the Moderate page or Live Event Console page
Moderate Page:
- Browse to Admin >Videos >Manage Video >Select a Video from the List >Edit
- Select Interactivity tab
- Select Moderator
- Submitted questions will be displayed here in real-time
Live Event Console Page:
The Live Event console page has access to manage a variety of different settings during a live stream.
- Browse to Admin >Videos >Media Info >Select Live Event
- Select Q&A tab
- Submitted questions will be displayed here from live viewers
Create a Moderator User
The Moderator Role or Video Creator Role can be used for an Admin User with restricted permissions that requires access to moderate Q&A on a video.
- In Admin >Users >Add
- Enter the users Email, First Name and Last Name
- Select the Moderator or Video Creator Role
- You can now share the direct link to the Moderator page for the selected video to the new admin user.