If you are having trouble seeing the quiz on your mobile device, there are a few steps you can take to troubleshoot the issue.
Understanding how a Quiz works:
A quiz within a video is represented by a yellow indicator along the video timeline. The yellow indicator will be visible along the media timeline when the video is playing.
On a mobile device you can select anywhere on the video player for the media timeline to appear. A quiz is set to load an exact time within the video. Due to the width of the mobile device, it can sometimes appear that you are watching where the quiz should be appearing.
Troubleshooting Tips:
Here are some suggestions that may help resolve the problem:
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Check you can see the media control bar: once the video is player, you should see the media control bar along the bottom of the video player. If you can not see the media controls, you can select anywhere on the video player once for the controls to appear. The video timeline will show the yellow indicator line, representing that the video has a quiz.
- Select the yellow icon twice: On a mobile device, select the yellow indicator along the video timeline twice. The first select will show the quiz name, the second select will load the quiz.
- Turn your device to landscape mode: This will allow you to see if you are up to the time of the quiz. Due to the width of the mobile device, it can sometimes appear that you are watching where the quiz should be appearing. Turning your device to landscape mode can help you see the media timeline better.
- Watch through to the end of the video without skipping ahead: If you allow the video to naturally reach the quiz time, it will pop-up automatically for you. This may take a bit longer, but it can help the quiz load correctly.
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Look for the poll icon: Once you have watched 'through' the quiz time, the poll icon will appear on the video player. You can select this to open the quiz manually. This may help you access the quiz if it did not load automatically.
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Try another device or browser: If all else fails, try using another device or browser. Logging in on your desktop if issues persist can help you get a better view of where the quiz should be appearing.
By following these suggestions and understanding how the quiz works, you should see the quiz on your video. If you continue to experience issues, it is best to reach out to the support team for further assistance.