Applies to: Webcastcloud Admins using the QuickBooks Online integration for invoicing and payment syncing.
QuickBooks requires third-party integrations to be reauthorized every 180 days to maintain secure access. If your QuickBooks token has expired, follow the steps below to reauthorize the connection and restore functionality.
Steps to Re-authorize the QuickBooks Integration
- Log in to Webcastcloud Admin
- Navigate to:
Settings > Integrations > Payment Gateways - Under QuickBooks, click Edit.
- On the QuickBooks integration settings screen, you can view the last token refresh date.
If the integration has expired, click the Connect button. - You’ll be redirected to the QuickBooks login page. Log in with your QuickBooks Admin credentials.
- Select the prompt to Approve or Connect the Webcastcloud integration. This is required to re-establish the secure connection.
- After successful authorization, you’ll be redirected back to Webcastcloud Admin. The integration is now reconnected, and data syncing will resume.
Important Notes
- Reauthorization is required every 180 days due to QuickBooks' security policy.
- Only a QuickBooks user with admin permissions can reauthorize the connection.
- If authorization fails or you’re unsure which account to use, please contact your internal QuickBooks administrator.
If you encounter any issues during this process or receive an error after reauthorizing, please contact Webcastcloud Support for assistance.