Overview
In some SSO (Single Sign-On) configurations, users who click Login while viewing a video or resource may be returned to the library homepage after authentication rather than the page they originally came from.
This happens when the SSO flow does not retain the “return URL” (the page the user started on) throughout the login process.
Why this happens
When a user starts login from a webcastcloud content page, the platform can pass a return URL into the SSO request so the user can be redirected back after authentication.
However, the identity platform, website, or AMS/CRM handling the login must also retain and return that URL during the authentication process.
If it is not preserved, the user will be redirected to a default location (often the library homepage).
Because SSO setups vary across organizations and providers, some identity platforms retain return URLs automatically, while others require configuration or do not currently support this behavior.
What to check first
If users are always returned to the homepage after logging in, confirm:
Where login is handled
Is login initiated from your website, AMS/CRM, or identity provider?
Which system controls the redirect after authentication?
Return URL support
Does your SSO or identity provider support retaining a return URL through the login process?
Can it pass that URL back after authentication completes?
Configuration
Some platforms require configuration or customisation to preserve return URLs.
Others may need a feature request or plugin update to support this behavior.
How the flow should work
A typical working flow looks like this:
User opens a video or content page.
User clicks Login.
Login request includes a return URL pointing back to that page.
User authenticates via SSO.
Identity platform returns the user to the platform with the same return URL.
User lands back on the original page.
If any system in that chain drops the return URL, the user will be redirected to a default page instead.
Next steps
If you are experiencing this issue:
Confirm with your website, AMS, or identity provider team whether return URLs are retained during SSO.
Ask whether configuration changes or enhancements are available to support this.
Once confirmed, our support team can assist with ensuring the platform supports the same flow on our side.
When to contact support
Please contact support if you:
Have confirmed your identity platform supports return URLs
Need assistance testing or validating the login flow
Would like help reviewing your SSO configuration
Providing the following helps speed up investigation:
Example page where login starts
Example user journey
Identity provider or plugin being used
Summary:
Returning users to their original page after SSO requires all systems in the login flow to retain and return the original URL. If any step drops that information, users will land on a default homepage instead. Configuration or feature support from the login-handling system may be required to resolve this.